Import Customer Service Advisor

Do you have experience of Ocean Import? Are you concerned that Brexit will impact your current freight role, and want to find something with greater stability?


Job title: Customer Service Advisor (Import)

Hours: 9am to 5.30pm, Mon-Fri


We’re looking for an Ocean Import Customer Service Advisor to join a freight forwarding business with branches across the UK. You’ll be a joining a small office of 5 staff, managing a portfolio of customers – all of their ocean imports are from ports outside the EU, so Brexit is having very little impact on their business and they have seen steady growth over the last 5 years.


This company have some of the best client retention rates in the freight forwarding sector, so they are looking for someone who wants to build excellent, long-term working relationships with clients. Your duties will include:

  • Liaising customers from start to finish with freight forwarding
  • Generating accurate costings and issuing invoices
  • Preparing and mailing import documents and customs declarations using CHIEF system
  • Overseeing agents



  • Previous ocean import experience, handling shipments from start to finish
  • Experience of CHIEF, CNS and MPC systems
  • Able to work to deadlines
  • Excellent telephone customer service skills


Company benefits:

  • 20 days holiday, plus 8 stats, increasing with service up to a max 25 days
  • Company pension
  • Subsidised parking
  • Progression opportunities available as the company grows over the next 18 months


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Essential Personnel Ltd is acting as an employment agency with regard to this position.


About Us

Essential Personnel Ltd, Stockport Business of the Year winners, provide high quality permanent and temporary staff in Stockport, Cheshire and South Manchester.  Unlike other recruitment agencies, we meet all our clients in person to ensure we’ll only place you in local jobs with companies that we’d work in ourselves.

Salary: £24-28,000
Reference number: SD84

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