Customer Experience Manager

Do you have experience with improving processes? Are you passionate about delivering a gold standard Customer Experience?

 

Job title: Customer Experience Lead

Hours: 8.30am to 5pm, Mon-Fri

 

We’re working with an international engineering company in Stockport who are looking for a Customer Experience Manager to join their team, acting as a consultant to team leaders and managers to improve customer service throughout the business. Your duties will include:

  • Mapping customer journeys to identify areas to improve efficiency
  • Liaise with other sites to ensure a consistent gold standard of customer service and empower staff to deliver improvements
  • Delivering process improvements to ensure customer acquisition and retention
  • Input in development of online customer experience, to ensure customers have the same high quality service across all sales channels

 

Requirements:

  • Experience delivering high standards of customer care
  • Candidates from all industry sectors will be considers
  • Excellent IT skills, particularly Excel and PowerPoint
  • Ability to inspire and motivate others within the business
  • Results driven, with a track record of delivering on projects

 

Company benefits:

  • 25 days holiday, plus 8 stats
  • Pension scheme
  • Genuine progression opportunities within a global business – the vacancy has come from the previous holder taking a new role in the Middle East
  • Free parking
  • Company laptop and mobile
  • International and national travel
  • Mileage paid, or access to hire car
  • Study support to achieve 6 Sigma certification
  • Recently refurbished working conditions, including new break-out area
  • Supportive company culture, working with a genuinely inspiring and down-to-earth Sales Director
  • Annual salary review
  • Full induction to the company and products before starting

 

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Essential Personnel Ltd is acting as an employment agency with regard to this position.

 

About Us

Essential Personnel Ltd, Stockport Business of the Year winners, provide high quality permanent and temporary staff in Stockport, Cheshire and South Manchester.  Unlike other recruitment agencies, we meet all our clients in person to ensure we’ll only place you with companies that we’d work in ourselves.

Salary: £35-40,000
Reference number: KH37

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